Terms & Conditions

Conditions of Use

1.0 Payment

You can only pay for your goods using our online Credit Card / Debit Card facility online or make a transfer to the provided bank account. Any other form of payment will not be accepted.

We accept Visa and MasterCard via our secure online order form only. Credit cards are verified for your protection.

If you choose to order online, Seashell Story will send, to the address supplied, an automatically generated email to notify that we have received your order. This notice does not guarantee that the order is confirmed or approved.

2.0 Currency 

Currency is in New Zealand dollars and is inclusive of GST.

Prices displayed on this website are subject to change without notice. Prices for items on an order are fixed once your order has been accepted and paid for.

3.0 Foreign Currency Disclaimer

The price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.

4.0 Returns and Refunds policy

Our returns and refunds policy does not override any existing protection you have under New Zealand consumer rights protection or the sale of goods laws.

You may return a purchase if:

a) It is faulty (malfunctions)

b) It is damaged during transit.

c) You receive the incorrect goods.

We will advise you immediately should we discover an error in our system and you may have ordered an item that was not available.

In that case it is our policy to provide a refund to the customer.

5.0  Damaged Goods

If the item purchased get is damaged, please contact us immediately to notify us of the issue. You will need to have your invoice handy.

Except where required by law, you must return damaged goods within 14 days of receipt.

The item will then be replaced or refunded the full amount.

6.0 Incorrect Goods

In the unlikely event that there be an error with the picking of your order, or the recipient does not receive the goods intended, please notify us immediately by phone or email. Please note, you will need your invoice handy. We will organize to have the product collected and will send you the correct item at no extra charge.

7.0 Cancellation

Though we will endeavor to supply orders placed and accepted on this website, order placement and acceptance do not constitute an obligation on Seashell Story to supply. We reserve the right to cancel any order without notice. Our obligations will be limited to protections provided by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. In the event of any canceled order payments will be refunded in accordance with the Consumer Guarantees Act 1993.

 8.0 Limitation of Liability

Seashell Story will not be liable to you for any loss or damage arising directly or indirectly in connection with the supply to you of goods and services from our website, except to the extent that such liability is not lawfully excluded under the applicable law.

Seashell Story expressly exclude liability for indirect, special, incidental or consequential loss or damage which may arise as a result of supplying goods or services to you in respect of other equipment or property, for loss of profit, business, revenue, goodwill or anticipated savings.

9.0 Colour

Seashell Story is not responsible for colour discrepancies of product images as they can change depending on conditions outside of our control such as your computer display.

10.0 Import Duties

If shipping overseas, you may be subject to import duties, taxes and customs clearances levied by your country or another overseas authority once a shipment reaches your country, these charges are not included in the price. You should contact your local customs office for further information on applicable duties, taxes, restrictions, and fees.

11.0 Members

You may update, terminate or edit your membership account at any time.

Please note: for members, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the internet and Seashell Story.

If you, for any reason, suspect somebody is aware of your password details, please change it immediately.

12.0 Privacy Policies

The personal information you provide us with is used to enable us to communicate with you for the purposes of keeping you informed about new products, special offers & other information we believe will be of interest to you.
We do not share personal details about any of our customers with any third party nor are your details available for anyone to see.
We use DPS secure gateway for your credit card transactions so none of your information is stored by us in any way.

13.0 Modifications of Terms of Use

Seashell Story reserves the right to modify these terms of use at any time without notice Seashell Story accepts no liability or responsibility as a result of these changes.